On Tuesday, 2019-5-21, our uplink in the RZOB data center was offline for about 12 minutes, between 13:40 to 13:52. We’re sorry for the downtime.
We have been in touch with our data center and they explained that an erroneous configuration took down the uplinks of several customers, including the Flying Circus. They noticed the error quickly and reversed the configuration.
For the time being we trust in our data center’s ability to deliver highly reliable services as they have demonstrated continuously over the last years as their ability to evolve based on experiences like this week.
We’re also staying in touch with DC personnel to review why the routing redundancies that are in place have not helped avoiding this outage and whether further improvements can be made.