Resolved -
This incident has been resolved.
Nov 16, 13:32 CET
Monitoring -
The connection to our uplink provider has come back online and our backup and staging DC is now reachable again. We're monitoring for any further issues.
Nov 16, 08:44 CET
Update -
Our upstream provider has confirmed the issue but is not able to provide any further details on the nature of the problem or a foreseeable resolution at this time. We're continuing to monitor the situation and will provide further updates as information becomes available.
Nov 15, 22:21 CET
Update -
We have escalated to our upstream internet service provider, who has confirmed the outage. Our provider is currently working on locating and resolving the issue.
Nov 15, 20:59 CET
Identified -
Our staff member arrived at 19:15 CET and has established that the central site router which provides connectivity to our backup datacentre is not able to establish a connection with the uplink provider. We are currently diagnosing the issue with the central site router.
Nov 15, 19:56 CET
Investigating -
Our backup and staging location WHQ is currently unreachable. A member of staff will be on-site to investigate within the next 30 minutes.
Nov 15, 18:52 CET